TESTIMONIALS FROM BEAR OF PA CUSTOMERS
July 29, 2019
On behalf of my son and his family, my husband and I would like to thank you and the other members of the BEAR team for your assistance with the recent purchase of a playset for our grandchildren. We appreciate your expertise and patience – especially when we had to delay and reschedule the installation. Our grandchildren are loving the playset and that makes it all worthwhile!
We are extremely pleased with the quality of the playset and have nothing but praise for everyone who assisted us – from you with the sale to all of the men who worked on the installations. You are a first-class business!
June 4, 2019
We had a wonderful experience and would highly recommend BEAR. Our kids LOVE their playhouse and we love that it is well put together and a quality product.
May 8, 2019
Was a Great experience working with Crystal and Steve. Crystal did an awesome job at helping me Design what turn out to be a playground instead of a Swingset absolutely outstanding job by both would highly recommend anyone to custom design and purchase swingset/playground from Crystal and Steve Baker at BEAR
THANKS AGAIN FOR ALL YOUR HELP!!!
April 24, 2019
What a great group of workers this morning! Professional, hardworking, and kind! Thank you so much!
April 16, 2019
Very knowledgeable staff, courteous, good quality, and priced right.
April 16, 2019
Easiest process. Great communication and the installers were quick and efficient. My kids love the swing set. Super high quality
April 16, 2019
Factors influencing our purchase from BEAR were delivery, set-up and hauling away of old trampoline. (Was hassle free for us). Crystal was very helpful in helping us to make our final decision.
Susan, West Mifflin
March 29, 2019
The kids love their new playset. It is a little more than what we budgeted, but I think we’ll be able to keep the kids interested in it with the extra 12” in deck height. We’ll need that given the 4-year age gap between our oldest and youngest child!
I have been so impressed with every aspect of this process. Thank you for providing me with everything I needed to make an informed decision on which playset to select. I felt like I knew exactly what I was getting without having to drive to see it in person, and exactly where it would fit in the yard before it arrived. For me, those things were so important. I trusted you and you never let me down. Justin was great with the installation, too. I’m not surprised he has worked with the company for almost 20 years. He seems to be just as professional as you and Steve.
Thank you for everything, Crystal.
July 24, 2018
We are so happy with our decision to use BEAR for our playset. Everyone we met with was kind and knowledgeable. The entire process was simple, and the kids absolutely love their playset. I would recommend BEAR to anyone!
July 13, 2018
The sales person was very helpful and gave me a price to remove our current broken trampoline. She also got us an install date only a few days after my purchase, which was so exciting! The guy who put the trampoline together was very nice and very professional. He did a great job!
May 21, 2018
Stellar experience- the selection and quality were great. The install was very quick and very courteous. There was great communication about the install appointments from BEAR and also the swingset company. They were accessible and concerned with making my experience good. Future options for moving and also the comprehensive options for surfacing and accessories makes me very confident in my choice to use BEAR. The kids are so excited! The only problem I had was scheduling the surfacing with the set install- there were some lapses in communication which were fixed right away and they were very professional.
May 9, 2018
I purchased because of the quality of the trampoline. I love the fact that we can jump with our kids without any fear of hurting the trampoline. It is used daily at our house! Wears the kids out! We are very happy with our purchase.
May 9, 2018
Amazing job! Loved the fact that we could actually play on the playsets prior to buying. Very quick delivery and installer was great. Highly recommended!
April 24, 2018
Great folks to do business with, Crystal was very helpful & responsive. Justin was very detailed during install as if his own kid was using playset. A+
Alex, Evans City
April 24, 2018
It was a pleasure working with everyone from B.E.A.R. My daughter practically sleeps on her new set, that’s how hard it is to get her inside. Thank you for helping us and I would definitely recommend to friends. Everyone was knowledgeable and reliable. Thank you!
October 13, 2017
Staff was great and very friendly. Answered all questions I had. This is def the company to go with if your looking for a playset! Ordered and had installed next day! My daughter loves her new playset!!
September 29, 2017
The sets are of high quality and great value. We chose the DIY installation, but the delivery was quick and the driver was very helpful with some tips to make building the set go smoother. My family had it built in a weekend and my kids are going to love it for years to come! Thank you for a great experience!
September 9, 2017
Good selection/Quality products Professional and friendly staff.
Very pleased with our service from BEAR of Pa!!
August 30, 2017
Your team did a great job all around. Communication, courtesy, product quality, and service were all excellent. Thank you.
July 31, 2017
Buying a play set is daunting! There a so many options, widely varying reviews, and crazy installation expectations (mostly do it yourself or find a handyman). To find good quality, affordable playsets and a company that will work with you from shopping through install? BEAR is the only place you’ll get it all. As a huge bonus they have their products on display for customers to feel/see/and ALLOW KIDS TO PLAY ON THEM. I wouldn’t hesitate to send anyone who was looking for a set their way.
July 17, 2017
We chose BEAR because of the quality of the playset and the knowledge of your staff. The price we felt was reasonable for the quality. We would highly recommend Bear for a playset.
July 17, 2017
The finished playset and mulch looks great! The installers were very prompt and did an excellent job. We are very pleased.
June 21, 2017
We are so happy with our BEAR playset! It was installed early this spring, and the family is loving it! Far superior quality compared to a previous playset we owned, and everyone at BEAR was a pleasure to work with…professional, knowledgeable and friendly through the entire process, from sales to installation. We will definitely come back for future purchases!
June 20, 2017
Your Cinnamon Bear playset was just the right size and wasn’t as expensive as we expected a playset to be. We also liked that you are a local company and could get our playset installed quickly.
Justin Barber was great! He was speedy with installation and very professional.
June 20, 2017
We purchased a vinyl playset so it was installed by Swing Kingdom but the whole process was very easy and both BEAR and Swing Kingdom were great. The playset is perfect and the kids love it. We will definitely recommend BEAR and Swing Kingdom to friends and family.
June 20, 2017
John was fantastic during installation. Very personable and extremely hard worker.
Kathy, Bethel Park
June 19, 2017
Ryan was awesome, and working with you was generally a great experience. Kids love the play set. Thank you!
June 13, 2017
I can’t thank you enough! The playground looks amazing. Ryan was spectacular with the install.
June 7, 2017
My son loves the playset we purchased! You all were so nice and a pleasure to work with from start to end. The good quality and perfect installation speaks for itself (in my neighborhood)! Thanks so much!
May 26, 2017
Great company to work with, our playset was installed on Wednesday and my daughter hasn’t wanted to come inside since then ! The team from B.E.A.R did an amazing professional job on the installation, thank you!
May 26, 2017
We are so happy with our play set for our kids! Ryan was EXCELLENT and was so nice to work with! You can tell he truly loves what he does! Our little boy watched him build the play set all day and was so excited! Thank you!
My daughter’s “surprise” birthday present finally arrived!!! 👏🏼 We have been keeping this a secret ALL week. She had no idea she was getting this so she was super excited!!! We never had a swing set for her but now that we’re in our forever home, this makes it complete <3 She LOVES it!! HUGE THANK YOU to Justin and B.E.A.R. OF PENNSYLVANIA for taking care of us and going above & beyond to get this here in time for her birthday week. If you are looking for a playset, I highly recommend them! My daughter couldn’t be happier & mommy is definitely going to be using this too:) Happy birthday baby girl!!!
May 22, 2017
We are thrilled with the new hoop. Kids love it!
Drew, Allison Park
May 22, 2017
Grandson loves his new slide and swing set. You did an excellent job of delivering and setting it up. Thanks. Will recommend you to anyone who ask where to get playground equipment for children at a fair price and is of quality kid safe material.
May 21. 2017
The play yard has been great for my children. We are very pleased with our purchase.
April 30, 2017
Reason to buy: Quality and service (friendly when we had our first appointment and great information shared to help make our decision).
Great products – love the customization design center: this really made getting the perfect Playset for our family easy. The safety surface is top notch too. We have already had numerous friends comment and ask where we got our playset, to which we give a glowing review to BEAR. Thanks again!
March 30, 2016
Every single employee of yours provided us with an absolutely amazing experience!! From sales to payment to installation, what a wonderful company to have the pleasure of working with!
Kim, New Kensington
September 28, 2015
Awesome customer service and impeccable installation!!!
Courtney from Washington, PA
August 8, 2015
The installer, Ryan was very knowledgeable about the product and gave us great information on how to maintain the swing set for long lasting use, also was very helpful on where to position our swing set in the yard!
Phil from Tarentum
August 10, 2015
Additional comments: My neighbor purchased a trampoline, I relied on his research so I never did visit your showroom. Justin installed our trampoline, very professional and knowledgeable.
Larry from Pittsburgh
The people are very helpful and knowledgeable of the products.
The installation: I don’t think I would of been able to assemble this very easily by myself.
Thank you for everything. I purchase two play sets this year from BEAR.
Denny from Sarver
June 22, 2015
Crystal I just wanted to say thanks for all the help and assistance with our playset. We could not be any happier with the whole process. Justin was unbelievable and a true credit to your company. Thanks.
June 22, 2015
The staff at BEAR was friendly and knowledgeable about their products. The item that we purchased was delivered in a timely manner. This is our 3rd purchase from BEAR and we have been highly satisfied and would recommend the company to others.
June 1, 2015
We have two friends who have sets from BEAR and it was definitely worth the drive from the South Hills to see all of the play sets. It is rare that you have an opportunity as a consumer to try out a product before you can buy it and we were thrilled that our daughter was able to play on each of the play sets and so that we could see the assembled size of each one (along with the quality). Steve made the decision process easy and the price (including install) was unbeatable. We also opted to have Justin come and do a site visit prior to the install which was a life saver as we needed to level out part of the yard based upon his recommendation in order to install the set the way we intended.
Overall, my wife and I (and our daughter) love the playset and will continue to recommend BEAR to all of our friends.
Jason, Bethel Park
May 26, 2015
I have been so impressed with BEAR. From the handshake at the home show until the last bolt was tightened, it has been a pleasure dealing with this company. There was a minor issue with our installation, Steve and Crystal called me at 10pm that night reassured me that things would be handled. Sure enough a professional install crew showed up the next day and within hours my daughter was in her glory!!!
Thanks again Steve and Crystal!
September 2, 2013
Thank you for all of your help. The play set is wonderful. We spent an hour and a half playing and he almost fell asleep on the swing.
The installation crew was fantastic.
Holly, North Huntingdon
August 27, 2013
We can’t thank you enough for all of your help with our new playset. My husband had it up in 1 day. No issues!
I appreciated your honest information, and the help I had from the man who took the time to talk with me the first day I called.
I will tell all my friends and neighbors to go to your store….
Sarah, Cranberry Township
June 19, 2013
After researching playsets, both online and in stores, we selected a set from Bear. They had about 20 playsets assembled on their lot and encouraged the kids to play on them to determine which features are appealing. I was honest and said we’d been thinking of buying an exact set from a big box store. Their set was on sale and came in slightly cheaper, including the install than we could have gotten it online. They were very knowledgeable and spent a good deal of time with us, discussing features and benefits and even steered us away from a couple of more expensive options we were considering. We appreciated their honesty and felt really good buying from them, knowing we’d have that customer service and follow up you don’t get online. Two young men came to assemble the set. They were very courteous and professional and took care not to damage our grass. We’re thrilled with how the set turned out and the kids love it. We’ll head back to Bear if we ever decide to get a trampoline down the road!
June 11, 2013
Steve, I just wanted to send you a special thank you from all of the children in our church. Needless to say, the playground equipment was a huge hit! Their parents now have trouble prying them away to go home. Again, thanks for all of your help.
May 17, 2013
“Just wanted to drop you a line to say how satisfied my wife, daughter and I are with our Acadia playset. Your staff that installed it, Shawn & Justin did a great job. They were professional, courteous and went out of their way to make sure everything was a good experience. My wife posted pictures on facebook with an explanation as to where we purchased the set from. Hopefully it assists your company in obtaining more customers. Again, thanks.”
March 11, 2013
Thank you so much for all of your help AND patience! You have really been wonderful to work with and THAT is what I think helped us decide to go with your Company — the customer service and peace of mind. 🙂
Thank you for all of your assistance. We are excited we finally found something that will work for us and we are excited to get it installed. The smiles on our kids’ faces for many years to come will be worth every penny, I know.
I apologize for taking so long to send my appreciate to BEAR of PA. My grandson’s playset was installed on Wednesday of this week and I am so pleased with BEAR’s service, from start to finish. Ms. Baker, thank you for your direction and help through the whole process. I appreciate the fact that you permitted me to call you on your cell phone to move this along. To the gentleman, I believe his name was RJ, was so supportive and professional in getting the set installed sooner rather than later. Working around the current weather was a work of pure magic.
And finally, I want to express my sincere thanks you your wonderful installer, Justin. BEAR has the best representative for your company in this young man. Justin arrived on time, introduced himself and got right to work. The weather was clear at the time! Installing this by himself was amazing. But true to form, the rain came. Justin continued to work through the rain and was close to finishing when my 4 year old grandson came home from school. The look on his face was priceless! Justin shook his hand and they had a wonderful conversation. The rain had slowed to a slight drizzle but Justin was soaked. Justin was so kind to my grandson, who is fascinated by building things. The whole process for my grandson, being surprised and watching Justin at work was a priceless gift. I cannot say in words strong enough what a great representative Justin is for your Company. For me, he is the face of BEAR and I will gratefully express this to my friends and family. Thank you Justin. You are very special.
Our playset is wonderful. It is everything I hoped it would be. Not seeing it in person was a little intimidating but it is everything I hoped for. I love it, my children love it and most importantly, my grandson loves it!!!! Thank you BEAR OF PA!!!!!!!!!”
Dear Karen and all at BEAR,
I just wanted to send a quick note to tell you how much we love our playset! I also wanted to THANK YOU for accomodating our special requests for color choices. Our set looks great – exactly how we wanted it to look. You really went above & beyond to provide fabulous customer service! We wanted you to know how much we truly appreciate it.
“I wanted to touch base with you to let you know how pleased I was with the crew of guys you sent to move the swingset. They did an excellent job (despite the beehive they encountered!)
The swingset at the new house looks fantastic! It was done in such a timely manner, too.
Please forward this email along to them.”
Thanks for everything! The swingset looks great & our granddaughter is really enjoying it. We’ll see you in a few years – our daughter is expecting her first baby in December so I’m sure we’ll need another set soon!